Program Director

  • Date Added: 22 November
  • Role: Permanent / Full Time
  • Location: Melbourne
  • Program Director
  • Business to Business customer engagement programs
  • Shape technology solutions and process change that enable excellent connection to customer
  • Establish and lead a program team consisting of Project Managers, Business Analysts, Test and Integration professionals

Your role purpose

As Program Director, you will lead a new range of programs designed to improve engagement and service to a wide range of business customers of this established ASX listed organisation. This program is part of a broader strategic business growth objective, and therefore this is a critical role.

These programs will enable organisational growth, process improvements and support standardisation of internal processes, pricing and products.

As Program Director, you will manage the high-level program strategy, shape delivery of the work program, including leading the presentation of business cases, discussion on ROI, building an effective relationship with a delivery partner, and establishing an internal program team consisting of Project Managers Change, Business Analysts, Testing and Integration professionals.

The organisation has established ERP and CRM solutions that will be the foundation for future digitisation programs. Therefore, this program team will collaborate with the CIO and technology program office to ensure that future customer digital solutions are aligned with the overall technology strategy and deliver a seamless customer engagement.

What success will look like for you

  • Alignment of the business objectives with technology solutions
  • Successful execution and delivery of the program of work
  • Excellent senior and executive sponsor and stakeholder engagement
  • Management of change and achievement of benefit realisation
  • Delivery of business and technology capability uplift
  • Delivery of supportable, sustainable, ongoing support models

The experience you bring to the role includes c 4+ years C level engagement and deep delivery experience gained within complex, multi-disciplined operational organisations. Strong critical thinking and decision-making capabilities are also highly valued, as is a passion for building motivated, collaborative, delivery-focused teams.

The organisation

  • ASX Listed, a national organisation
  • Passionate, almost exclusive bias to delivering excellent customer service
  • Commercial focus with noble purpose

Insights from the executive leader

The EGM shared insights into the personal skills that this person brings to the role.

  • Diversity of thought
  • Clear thinking and simplified communications
  • Ability to act with autonomy
  • Proactive, nimble working style
  • Inquisitive, able to anticipate challenges
  • Collaborative and outcome-driven

The business has a passion and vision for excellent customer service. As Program Director, you will be instrumental in the delivery of that vision for all.

How to find out more

To register your interest/explore this opportunity. Please apply via the link below or email call Christine Hubble for a confidential conversation on 0410 971260


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